Delivery Policy

We use DPD for UK domestic orders and all orders are tracked. If you order to another EU country aside from the UK, your order depending on size will either be sent Royal Mail or DHL. If you have any concerns as to the location of your order please do not hesitate to contact our customer service team at with your order number clearly stated.

Free Returns Policy

DEFINE.LONDON reserves the right to refuse return of any merchandise that does not meet the above return requirements.

Returned items must comply with our returns policy:

  • DEFINE.LONDON will refund the purchase price of merchandise returned in its original condition.
  • Merchandise must be returned within 14 days of the date of delivery and products that have been worn, used, altered or damaged will not be accepted.

Would you like to know more?